Privacy and Data Policy

Welcome to Jokabet's privacy policy. This page explains how we collect, use and protect your personal information when you register, play or interact with our services. We respect your privacy and aim to be clear about the data we hold, why we hold it and how you can manage it.

Types of data we collect

We collect several categories of information to operate accounts, process payments and keep our service secure. The main categories are described below.

Personal data

When you open an account or contact support we may collect name, date of birth, postal address, email address, phone number and identity documents for verification. We use this information to confirm your identity, prevent fraud and comply with legal checks.

Technical data

We log technical details such as IP address, device type, browser, operating system and connection time stamps. This helps with account security, troubleshooting and detecting suspicious activity. We also store anonymised usage data about how you interact with the site.

Transactional data

Transactional records include deposits, withdrawals, bet history, game activity and payment method details. We keep a record of transactions to manage your account, resolve disputes and meet regulatory or accounting requirements.

How we use your information

We use data to provide and maintain your account, process payments, carry out identity and anti-fraud checks, respond to queries and send essential service messages. Aggregated or anonymised data may be used for analytics to improve the service. We do not use personal data for unrelated third-party marketing without your consent.

Data protection practices

We store information on secure servers and use industry-standard technical and organisational measures to protect against unauthorised access, loss or misuse. Access to personal data is limited to staff and third parties with a business need to know. Where we work with payment or verification partners, they are contractually required to keep data secure.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you signed in and improve site performance. Some cookies are essential for basic functionality, while others are used for analytics. You can manage cookie settings in your browser, but disabling certain cookies may affect how the site works.

User rights

Depending on your jurisdiction you may have rights to access, correct, restrict or object to processing of your personal data, and to request data portability. We will consider and respond to requests in line with applicable law.

Access, correction and deletion of data

If you want to review, update or request deletion of your information, contact our support team. We will verify your identity before making changes. Note that some data may be retained for legal, fraud-prevention or accounting reasons and cannot be fully deleted immediately.

Information sharing and third parties

We may share personal data with service providers for payments, identity verification, fraud prevention, hosting and customer support. We may also disclose information where required by law or to protect the safety and rights of other users. Third parties process data under contract and are expected to meet appropriate security standards.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will post a notice on the site and update the effective date. Continued use of our services after changes indicates acceptance of the revised policy.

If you have questions or want to exercise your data rights, contact [email protected]. For account-specific queries, please include your account ID and a clear description of your request.

Please note that Joka Bet will always process your information in line with this policy and applicable law.