General Terms and Conditions

These Terms and Conditions set out the rules that apply when you use Jokabet. They explain the relationship between us and our users, the obligations you accept when creating and using an account, and the operational rules that govern promotions, payments and disputes. We ask you to read them carefully before registering or placing any bets.

Account responsibilities

You must provide accurate personal information and keep your login details secure. We may ask for identity, address and payment evidence to verify your account before permitting withdrawals or further activity. You are responsible for all activity on your account and must notify us immediately if you suspect unauthorised access. We may suspend or close accounts where fraud, money laundering, promotion abuse, or other prohibited activity is suspected.

Eligibility requirements

To open an account you must meet legal age and capacity requirements in your jurisdiction and be permitted to use our services. We do not authorise use from territories where access is restricted. We reserve the right to refuse registration or to close accounts that do not meet eligibility requirements.

Acceptable platform use

Users must not attempt automated access, data scraping, tampering with games, or any other activity that compromises system integrity. Sharing accounts, using another person’s payment method, or providing false residency information is prohibited. Breaches of acceptable use may result in account suspension, forfeiture of funds and reporting to relevant authorities.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms shown at the time of claim. Each promotion sets its own wagering, game contribution and time limits. We may withhold, reverse or void bonus funds and related winnings if we suspect abuse, ineligibility or breach of promotion terms. Where a promotion references a maximum bet or excluded games, those rules apply during the wagering period.

Deposits and withdrawals

Payments must be made using methods registered in the account holder’s name. We carry out checks on deposits and withdrawals and may delay or split payments for compliance reasons. Verification may be required before a withdrawal is processed. Transaction limits, minimums and processing times depend on the payment method and your account status.

Dispute resolution

If you have a dispute you should contact our support team with relevant details and evidence. We will investigate and aim to resolve matters fairly and promptly. If we cannot reach agreement, we will outline available escalation routes. For the avoidance of doubt, use of any external dispute scheme depends on the operator’s regulatory status and regional rules.

Changes to terms and conditions

We may update these terms to reflect changes in law, regulation or operational requirements. Where material changes are made we will notify registered users by providing notice on the site or by direct communication. Continued use of the service after changes are posted constitutes acceptance of the revised terms. For site-specific queries you can also reference helpful guidance within your account or contact support at [email protected].

Additional provisions

Responsible play tools are available and we encourage you to use deposit limits, time-outs or self-exclusion where appropriate. The brand may be referred to as Joka Bet in some communications; however the rules above apply to all customer-facing services operated by us.