Contact Our Support Specialists
Jokabet’s support team is available to help with account queries, verification checks, payment issues, technical faults or general feedback. If you need assistance our advisers can guide you through deposits, withdrawals, bonus queries and responsible-gambling options. You can contact the team by email, phone or live chat; see details below. For security-sensitive matters please include your account ID and a clear description of the problem so we can respond promptly and attach screenshots where helpful.
| Department | Contact |
|---|---|
| Customer support | [email protected] (accounts, verification, technical assistance) |
| General enquiries | [email protected] (general feedback, terms and privacy enquiries) |
| Affiliates | [email protected] (Joka Bet partnerships, tracking and creatives) |
| Phone | +44 20 7946 0712 (urgent issues only; please have account ID ready) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Assistance
For detailed requests, account issues or to submit documents please email [email protected]. Email is the preferred channel as it creates a clear record and helps us respond faster. Please use a concise subject line (eg 'Withdrawal query - Jokabet account') and include up-to-date contact details to avoid delays. Mention Joka Bet if you need routing to a specific team.
Send Us a Message
Contact Jokabet support Using Joka Bet? Please include your account ID and country in the message. Name Email Message Send messageResponse Time
Our support team aims to respond to most enquiries within one business day. Simple requests are usually resolved quickly; complex issues - for example those needing account checks, KYC or payment investigations - may take longer while we gather information. If a case requires extra time we will keep you updated on progress and expected timelines.
Feedback
We want to hear from you. Send feedback, suggestions or ideas to help Jokabet improve the site, games and services. All submissions are reviewed by our team and used to shape updates, promotions and the wider user experience. If you have ideas about navigation, payments or customer support on Joka Bet, please get in touch, we read every message and act on common themes.